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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
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"I was going to buy an older used bike last fall. In fact I had put down a deposit. It was going to be my 1st Harley. I had Fox service the bike, they were wonderful, and also saved my bacon. They advised me of all the problems the bike had and all the costs associated. They were honest and up front. I took the bike back. Fox charged me a minimal fee for all the service. I have since purchased a much nicer and newer bike at a lower cost. Looking forward to getting my bike. I will always take it to Fox Harley Davidson for regular services and Winter storage. Thanks guys !!!"
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By: Bonnie Durham, ON
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"After years of feet dragging the opportunity arose for me to buy a bike.I hadn't bought a new Harley in over 25 years.Mike was great from the get go,great product knowledge and a very easy going demeanour made the sale painless...well almost painless all the pain came at the end.Steve took the time to sit and talk with me to get to know me,and not just as a $ sign siting in front of him.No high pressure over selling just showed me the stuff and let me decide what I wanted or didn't want and answered all questions thoroughly and honestly.The lovely Natasha was also very well versed in her knowledge of the accessories.I wanted to personalize the bike and Mike and Brodie were excellent in steering me to the right part.
I haven't met all of the staff but for all I met and spoke to during my "poker run" were equally friendly and knowledgable in their specific area.
I cannot believe the change in this dealership since the first visit a few years ago.If I had of bought elsewhere I would have missed out on one of the absolute best car/bike buying experiences ever.....Al"
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By: Al Owen Sound , ON
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"Dropped into the shop Sat. morning (10 mins after you opened for the day)(July 30th) had no appointment,as had an issue with my Softail ( 100 year Anniversary bike) the night before. Gas line had disconnected from the tank, and I wanted to ensure what had caused it. As soon as I got out of my truck(Bike in back) the guys came to see what I needed. I explained the issue, and they said we will take a look in about 15 mins. I went to look at the shop, and what a great shop it is. I looked out 10 mins later, and they were at my truck already. When I came over, they had already fixed the problem, and explained to me what had happened. Said to enjoy the ride, and look after it. What a tremendous service, and first impression left with me. I'm riding back this sat. to take time to check out the shop, and let the guys know how much I appreciated their attention to my issue, and my bike, Thanks guys.We will be seeing much more of each other. Jim"
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By: Jim Conn, ON
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"My wife asked,"Why would you ride all the way from Hamilton to Owen Sound just to get your bike serviced?" Then I called Tom. When I gave him my name, he said, "Yea, from Hamilton, right? You have the blue bike. Of course I remember you."
THAT'S why!!!
I have had nothing but the BEST customer service from Tom and the rest of the Fox crew. A 3 1/2 hour ride to be treated like a VIP.... worth every minute.
Thanks to (in my opinion) the BEST H-D Dealership in Ontario.
Craig"
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By: Craig Hamilton, ON
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"I should have written this in 2007. That is when Chris went out of his way to get my retirement bike for me. All the transactions were completed on the phone up to the actual purchase. The honesty and trust is very important to me. I called London, Owen Sound and Barrie and told them I wanted a 2007 Ultra with specific assesories. I also told them that who ever called back first would get my sale. Chris called and said he fould the bike I wanted but it is on its way to Calgary. Did I still want it? The rest is history. I still own the bike and get all must service completed at FOX when I am not on a trip. I find the staff and service to be one of the best I have encountered in Canada or the States. Every time I am back for service or just to visit, they all take the time to talk and make you feel welcome. Try them out and you will not be disappointed, I was not and still am satisfied. "
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By: Larry Tiverton, ON
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"We had a rocky start, but like good whiskey, a few years smooth things out.
Roger Noble"
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By: Roger Hepworth, ON
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"Just realized I haven't filled this in before. Better late than never. Never been in a more friendly dealership here or the U.S. Everything is top notch and above all friendly. Really makes spending time here enjoyable. ALL staff are extremely knowledgeable, courteous and go out of their way to help. Service is excellent, they really do want your ride to be the best it can be and are friendly and informative. Work performed is first rate, you never have to think about your ride when leaving Fox. I travel 3.5 hours to get there and it's worth every mile. Until something changes I'm a customer for life."
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By: Murray Muskoka, ON
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"a heart filled thank-you to the service dept. of Fox Harley especially Tom and Dan for breathing new life into my precious Ruby ( 2000 FLHTCU ). the engine looks and sounds great! YOU GUY'S are the BEST!"
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By: chris stayner, ON
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"My girlfriend & I walked into Fox Harley-Davidson and right away we were surprised by the selection of bikes & clothes. We had never owed a bike or been in a Harley-Davidson store before.
Steve treated us like we were part of the Harley-Davidson family, even though I didn't have my bike licence. He took the time to answer all of our questions & showed us varies motorcycles. Just for him to take his time with us and be thorough, that made us want a Harley even more.
2 days later, we purchased a 2011 Street Glide. "
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By: joshua mount forest, ON
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"The Service Dept. is fabulous! You can not find better staff from being personable, knowledgable, and helpful.
Actually the entire staff is this way.
I now ride three hours (one way) to get any service on my bike.
Fox Harley-Davidson is what Harley is all about!"
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By: Karen Huntsville, ON
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"WOW!!! What an excellent service department you got!!!
We were on our way back home to Alberta and my 1996 Softail needed an oil change. WOW, 20 minutes later we were out the door!!! I can't believe how fast and friendly your team is! I was super impressed by your fast and excellent service.
Cheers, Elaine Brochu - Airdrie, Alberta"
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By: Elaine Airdrie, AB
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"Been in twice for service, great experience both times. Bike was done when they said it would be. Will return again."
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By: John Innisfil, ON
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"I want to thank Ian & Tom for getting my '02 Heritage up and running after the ignition switch shorted out. We were on a ride in the Grey Bruce area when my bike wouldn't start and had it taken to Fox for repairs. Ian figured out what was wrong pretty quickly but didn't have the necessary parts in stock to do a complete repair. However, he was able to patch the switch back together enough to allow me to get back to Mich. with no further issues. He even took the time to list the neccessary parts I would need to fix the problem once back in the states. Can't thank Ian and Tom enough about getting me up and running & it relieved a lot of anxiety about getting back safely. Only wished Ian worked at my local dealership since I know my bike would be in great hands!!! Fox is fortunate to have him!!
Thanks again for getting me back on the road.
Mike - Howell, MICH."
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By: Mike Howell, MI
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"I bought my first Harley recently at Fox HD. Mike and Steve made me feel confident about my purchase. Where as some dealerships you start to feel uneasy about dealing with like they have something to hide. But not at Fox HD. Both gentlemen gave me a safe feeling while I decided about buying the bike, and did not in any way feel pressured in to making the buy. Afterwords I received an email and a follow up phone call to make sure everything was ok with bike and if I was satisfied with my choice. If any problems. I could call them at anytime.
So to Mike and Steve. My hats off to you both for superior service. Fox Harley Davidson is tops in book.
Yours Truly
Ron Renshaw"
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By: Ron Newmarket, ON
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"great dealership, this is the third bike I have bought from Fox harley. thanks to Mike Whelan and Steve Fox with my latest purchase....."
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By: chris stayner, ON
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"Everyone at Fox treated me like a friend they have known for years. I purchased my first bike and didn't have much knowledge about what I want and they were more than helpful. I dealt with Mike Whalen and Steve Fox and they were both awesome and professional. My overall experience was fantastic. If you are looking for a new or used bike they are always there to help. I WILL DEFINITELY BE BACK AND RECOMMEND YOU TO ANYONE I KNOW. Thanks again."
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By: Darrell Southampton, ON
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"Best place to buy your bike, friendly, knowledgeable, willing to go the extra mile, no pressure. This is my second purchase and will definitely be back"
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By: Murray Huntsville, ON
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"I bought a new hybrid helmet. The staff was very friendly, not pushy and very helpful. I got a proper fitting helmet this time and oh what a difference it makes. All in all a very pleasant visit. I'll certainly be back when I'm in the area."
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By: David Toronto, ON
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"Amazing friendly, knowlegeable staff, everything from the service of my 09 Electric Glide to the purchase of my wifes 05 Sportster (which she just loves). Great team to work with and would (have) recommend them to other riders and wannabe riders. Thanks. Bill & Di Kincardine Ont."
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By: Bill Kincardine, ON
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"I recently made the trip to Owen Sound to attend the Test Our Metal demo ride. The ride didn't go due to poor weather, but after the great impression made upon me by your staff I kept in touch. I was impressed by the time Michelle, Randy and Steve spent with me even though I didn't have a Harley motorcycle at the time. They made every effort to make sure I knew what I was looking for. Michelle even tought me how to tie a bandana! Steve called me up one day to say he had a great trade in coming and we made the deal on the phone. When I drove up there the bike was as he said, "impecable". I now have a great bike with low km waiting for spring. I will definately be back up for service and accessory needs."
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By: Ron Barrie, ON
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"I was in Fox Harley a week ago Saturday,with Ken from ,Orangeville, to get some work done on my bike, and being that I am a new rider, I am very confident to say that the service and friendliness from the staff was fantastic.
Steve from the service department was more than compensating for the questions that I had and also for the adjustments of my handlebars, with no hesitations what so ever.
The man from the shop with the English accent, sorry I didnt get his name, put a kit on to make my clutch easier, was also very informative and again made me feel very comfortable talking to me about my bike.,
All in all it was a a very positve enviroment with the friendly and knowledgable staff, that I would not hesitate to highly recommend Fox Harley to anyone.
Thanks again for making my day a great one,
Keep up the good work, and I will most definatelly be back!
Sue from Georgetown
Sue "
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By: Susan Georgetown, ON
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"Great place, great people. Friendly and no attitude. Even my young daughter is made welcome. Have no problem telling people about the positive experience the is Fox Harley Davidson."
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By: Duncan Ayton , ON
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"Out for a cruise, saw the sign, and was astounded at the warm greeting, family atmosphere, and patience to show me a number of bikes. I started the day with no intention of buying a bike, finished the day with a brand new Rocker! In between, Steve was attentive, and answered all of my many questions. Bike is coming home next week. New friends! Great sales touch. Well done and THANKS!"
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By: Chris Richmond Hill, Ontario
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"What an amazing team! Everything from the purchase of the bike to getting me geared up to making sure my bike fit, was the very best experience anyone can have. You deliver exceptional customer service! I would highly recommend the team at Fox!!! Thanks Guys!"
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By: Paula Meaford, ON
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"Other than getting no respect from anyone, LOL , the work and the service are excellent."
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By: Ernie Mardale, ON
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"Fabulous work on customizing my '05 springer Classic by Dan and his staff. Just bought a '07 Sportster 1200 custom for my wife from Steve and she is thrilled - staff was great and Randy delivered it in perfect condition-thanks again."
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By: Garth Barrie, ON
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"Good honest people to deal with. What more could you want?"
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By: Peter Wiarton, ON
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